Privacy policy

Last Updated: November 13, 2025

At Letenda, we respect the privacy of our clients, visitors, and users. This Privacy Policy aims to clearly and transparently inform you about how we collect, use, disclose, retain, and protect personal information, in accordance with Quebec’s Law 25.

1. Person Responsible for the Protection of Personal Information

For any questions regarding this policy or the management of your personal information, you may contact:

Nicolas Letendre
Person Responsible for the Protection of Personal Information
info@letenda.com
+1 514 583-0794
1262 Chemin du Coteau-Rouge, Longueuil, QC, J4K 1X6, Canada

2. Collection of Personal Information

We may collect the following information when you interact with our website or services:

  • IP address
  • Browsing data (pages viewed, visit duration, traffic source)
  • Information voluntarily provided (contact forms, quote requests, etc.)

3. Tracking Technologies Used

Tools used:

  • Meta Pixel: to improve ad targeting on Facebook and Instagram.
  • Google Analytics 4: to analyze the use of our website.
  • Google Tag (Google Ads Conversion Tracking): to track advertising conversions and optimize our Google Ads campaigns.

Use of cookies:

We do not use third-party cookies other than those generated by the following services: Meta, Google, and YouTube iframes.

No fonts, resources, or external files are loaded from third-party services; all static content is hosted locally.

Embedded YouTube iframes may, however, inject their own cookies when videos are played.

Consent:

During your first visit, a consent banner informs you of the use of tracking technologies and allows you to accept or decline these tools, in compliance with Law 25.

4. Use of Personal Information

The information collected is used to:

  • Improve our website and its content
  • Personalize our advertising campaigns
  • Evaluate the performance of our marketing initiatives
  • Respond to your requests and establish a business relationship

5. Disclosure of Information

We do not sell or rent your personal information. However, we may share it with third-party service providers strictly necessary for the performance of our services, such as:

  • Google (GA4, Ads)
  • Meta (Pixel)
  • YouTube (iframe only)

These third parties may process data outside Quebec or Canada. We ensure that they provide an equivalent level of protection.

6. Data Retention and Protection

Data is retained only for the duration necessary to fulfill the intended purpose.

We implement reasonable security measures (access controls, firewalls, etc.) to protect your data.

Personal information is hosted on secure servers located in Canada or in jurisdictions offering equivalent protections.

7. Rights of Individuals

In accordance with Law 25, you have the following rights:

  • Right to access your personal information
  • Right to rectification
  • Right to deletion, under certain circumstances
  • Right to data portability (as of September 22, 2024)
  • Right to withdraw your consent

You may exercise these rights by contacting our Person Responsible for the Protection of Personal Information (see Section 1).

8. Changes to the Policy

This policy may be updated at any time. In case of major changes, we will inform users via our website or by email, as applicable.

9. Effective Date

This policy has been in effect since November 13, 2025.